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We have developed this page to assist you with standard information you may need. It also includes all the frequently asked questions from our precious customers.This is to simplify the communication process for your convenience. If you still cannot get a satisfied answer here, please feel free to contact with us. We provide online customer service, MSN, Skype, telephone, and other service channels.Our customer service representatives will help you to figure it out.

How do I place an order?

There are two ways help you to place an order:

1.PayPal Express Checkout:

1. browse your Favorite products by category or Direct search by keyworks
2. view the item details page
3. checkout with PAYPAL(Default is free shipping by economic shipping)

2.Shopping cart (paypal checkout)

1. browse your Favorite products by category or Direct search by keyworks
2. view the item details page and add to shopping cart
3. in cart enter your coupon code (if any)
4. choose your country and get a shipping estimate ,then update total.
5. confirm your purchase
6. checkout with PAYPAL

3.Shopping cart (more payment method)

1. browse your Favorite products by category or Direct search by keyworks
2. view the item details page and add to shopping cart
3. in cart enter your coupon code (if any)
4. proceed to checkout
5. Checkout Progress:1-6
6.place order and payment now.

 

 

About Size

For your bags do you have other sizes?

 

Now most of the bags in our store are middle size,you can check the description of the bag,we write the approx size for every bag,and if you want other size ,you can contact us directly or leave message ,for some bags we have different size.

About Material

How many material of the bags do you have in your shop ?

 

About the material,we have faux leather,real leather and cotton in currently,,you can have a check in the home of our website,the sorts are divided according to material.there always have updates in our site,you can find  more different styles ,pretty ,fashion and cheaper items here.Welcome to visit our website!

International Shipping & Delivery Time

1.After placed the order,how long i can receive it ?

 

Normally,it will arrived within 15-25 working days by air.,cause the shipping is provided by China Post,it's a international shipping.But one thing is undeniable that sometimes encountered bad weather is an important factor affecting the time of receipt.or sometimes it may be your local courier delivery is not timely.And your patience will be highly appereciated during the time of waiting receipt.But if you are experiencing delay please contact us and we will be gladly to check it for you.

 

2.After finished the payment ,when you ship the product out ?

 

Before shipping, our QC department will be strictly checked each item,and we will finish the package,then send the parcel to the post office in one working day.If the order information is incomplete,such as the shipping address,not choose the size ,or the item color is not more clear,we will definitely notify our customer and our related department to solve this.In short,we will ship your item to you timely.

about tax

In normal you don't need to pay any taxes.in addition to the product price and shipping costs, we won't charge any extra fees,we send the parcel to the buyer as a gift,and will write the lower value to help you avoid the taxes.

What payment methods do you accept?

Currently,our main accept payment way is Paypal.and you may need to pay attention to the following points:

1.Payment is required within 7days from the date of the auction ending;

2.We will cancel this transaction if not receive the payment within 7 days from the date of the auction ending;

3.If you are a Wholesaler or Distributor please contact with us first,we can provide you a more cost-effective price;

4.Total payment has to be completed before delivery.

Transport or expedited

What kind of courier do you use ?

 

Currently, we use the following three modes of transport:

1.Economic shipping will by china post Air Mail or other equal shipping method,(15-25 work days to most countrys. some country will take about 20-40 work days.)

2.Standard shipping will by EMS or other equal shipping method,(7-15 work days to most countrys. some country will take about 15-25 work days.)

3.Express shipping will by DHL or other equal shipping method,(4-7 work days to most countrys. some country will take about 7-15 work days.)

Please note:If you want to make a rush order, you need to contact us in advance.

Returns & Refunds

We takes every customer seriously, so your satisfaction is our long-term pursuit and upmost concern.

1.If you are dissatisfied with our product please contact us first,we will provide you with an effective solution.

we are willing to accept any item return and give the refund(minus shipping costs),and please be noted that no return or refund is acceptable without getting our permission.

2.If you are returning or exchanging,please make sure the product is  in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.

3.Customer should undertake the cost of return by themselves(The premise is the product should be without any problems,and will not affect the secondary sales.)

How can i contact you ?

You can contact us through below three ways,just feel free to contact us if you have any questions ,we will reply you within 1 working day.

1. Live Chat (bottom of page) Our Working time: GMT +8 / Monday - Saturday / 8:30-17: 30

2.Email: customer-service@jiyaru.com

  Skype: kevinstly

  Phone: 0086055165375231

3.Contact us (bottom of page) Please leave the correct information.

What is the big discount for Wholesales?

If you want to order more products please contact us first,you can send us a list of the products you need,and please note the quantity, color, size clearly.then we will reply you the affordable total price.

The more you order, the more discount you will get.